Terms & Conditions

Last Updated: September 10, 2026  |  Effective Date: September 10, 2026

1. Acceptance of Terms

By accessing and using the website solarithmenergy.in ("Website") and/or availing services from Solarithm Energy Solutions Private Limited ("Company"), you agree to be bound by these Terms & Conditions.

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2. Services Offered

Solarithm Energy provides:

• Rooftop solar panel installation (On-Grid, Off-Grid, Hybrid)
• Solar EPC (Engineering, Procurement & Construction) services
• Government subsidy processing (PM Surya Ghar, PM-KUSUM)
• Net metering application and DISCOM liaisoning
• Solar panel cleaning and maintenance services
• Solar financing and EMI facilitation through banking partners

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3. Quotation & Pricing

• All quotations provided are valid for 15 days from the date of issue unless otherwise stated.
• Prices are subject to change based on market conditions, government policy changes, and component availability.
• Government subsidy amounts are determined by the Ministry of New & Renewable Energy (MNRE) and DISCOM guidelines. Solarithm does not guarantee subsidy amounts or approval timelines.
• GST and applicable taxes are included in quoted prices unless explicitly mentioned otherwise.

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4. Payment Terms

• Booking Advance: 30% of total project cost at the time of order confirmation.
• Material Delivery: 50% upon delivery of solar panels and equipment at site.
• Commissioning: 20% upon successful installation and commissioning.
• Payment modes accepted: Bank Transfer (NEFT/RTGS/IMPS), UPI, Cheque, and approved EMI plans.
• Delayed payments beyond 7 days may attract interest at 18% per annum.

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5. Warranty

a) Solar Panels:

• 25-year linear performance warranty (84.8% output at year 25)
• 12-year product/manufacturing defect warranty

b) Inverter:

• 5 to 10 years manufacturer warranty (varies by brand)
• Extended warranty available at additional cost

c) Mounting Structure:

• 10-year warranty against structural defects and corrosion
• Hot-dip galvanized steel rated for 160 km/h wind resistance

d) Workmanship:

• 5-year installation workmanship guarantee
• Zero roof leakage warranty for RCC installations

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6. Installation Timeline

• Standard residential installation: 2-5 working days after material delivery
• Commercial/industrial projects: Timeline as per project scope (communicated in quotation)
• Net metering approval: 7-30 working days (depends on DISCOM workload)
• Subsidy disbursement: 30-90 days after commissioning and inspection
• Delays due to weather, government approvals, or force majeure are not within Company's control.

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7. Cancellation & Refund Policy

• Before material procurement: Full refund of advance minus 5% processing fee.
• After material procurement: Refund minus actual costs incurred for materials and logistics.
• After installation begins: No refund applicable.
• Refunds will be processed within 15-30 working days to the original payment method.

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8. Customer Responsibilities

• Provide accurate property and electricity bill information
• Ensure safe and accessible roof/site for installation team
• Obtain necessary society/building permissions (if applicable)
• Provide required documents for subsidy and net metering applications
• Ensure regular panel cleaning for optimal performance (recommended every 15-20 days)

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9. Limitation of Liability

• Solar generation output varies based on weather, location, shading, dust, and other factors. Solarithm provides estimated generation figures but does not guarantee exact output.
• Company is not liable for damage caused by natural disasters, lightning, floods, or unauthorized modifications.
• Maximum liability is limited to the total project value paid by the customer.

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10. Intellectual Property

All content on this website — including text, graphics, logos, images, software, and design — is the property of Solarithm Energy Solutions Pvt. Ltd. and is protected by Indian copyright laws. Unauthorized reproduction or distribution is prohibited.

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11. Governing Law & Jurisdiction

These terms shall be governed by the laws of India. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan.

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12. Changes to Terms

We reserve the right to modify these terms at any time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the new terms.

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13. Contact Us

For questions about these terms: